Ticketer Privacy Policy

What user information is collected?

The anonymous user information collected by the Ticketer website is the following:

• Geolocation
• Device OS & Version
• Browser & Version
• Device Type

How is the user information collected?

According to Vercel Web Analytics, the visitors are identified by a hash created from the incoming request. Cookies are not used to track users. Page views are tracked through the native Browser API.

How is the personal information used?

The data collected is used for analytical purposes and may be used to improve the user experience.

Is the personal information shared?

This information is sent to Vercel to provide the analytical data.

How can I contact for questions or concerns?

You may join the official Discord support server to ask questions or raise concerns regarding Ticketer.

What do you mean by "Discord Data?"

From the old Discord Developer Privacy Policy:-“Discord Data” means any and all data you obtain through the APIs.

What Discord Data do you store?

The Ticketer bot may store the following relevant data from Discord when prompted through an application command by a user:

• Guild, Channel, Role, and User IDs
• Message Content from Modals
• Data Passed Through Command Options

In addition, Ticketer may store data not prompted through commands, such as:

• Thread's State

Why do you need the data?

All of the data collected by Ticketer is necessary to keep the application running and functioning as expected.

How do you use the data?

The information is used to provide a quality user experience in a Discord server, such as creating support tickets, automatically sending a message on thread creation, or automatically creating a thread under a message.

How long is the data stored for?

The majority of the data is stored permanently. An exception is for thread tickets, where they automatically get deleted when the thread is deleted.

Do you share the Discord Data to companies or people?

No.

How can users contact you if they have concerns about your bot?

They may join the official support server on Discord or open an issue/discussion on the Ticketer GitHub page.

How can users have the data removed?

They may do the following above.